CHCMHS007
Work Effectively in Trauma Informed Care

Course Overview

This nationally recognised unit equips workers in the community services and health sectors with the skills and knowledge to understand the impacts of trauma and apply trauma-informed principles in everyday practice.

Participants will explore how trauma, particularly interpersonal violence, can affect behaviour, wellbeing, and engagement with services. They will learn how to provide safe, responsive, and empowering support, while also contributing to the continuous improvement of trauma-informed approaches within their organisation. This includes applying basic self-care strategies to help prevent re-traumatisation and vicarious trauma.

Ideal for workers looking to deepen their trauma-informed practice, support better client outcomes, and contribute to a safer, more responsive service environment.

Course Highlights:

• Understanding trauma and trauma-informed care
• How trauma affects the brain, development, behaviour, and relationships
• Complex, intergenerational, and interpersonal trauma across diverse client groups
• The impact of stigma, beliefs, and attitudes on access to services
• Core principles of trauma-informed practice
• Recognising trauma responses and signs in others
• Creating safe, supportive, and empowering environments
• Trauma-sensitive and respectful communication
• Identifying and minimising re-traumatisation risks
• Strengths-based, person-centred, and recovery-oriented support approaches
• Culturally responsive and inclusive practice
• Referral pathways and resources that support client choice and self-advocacy
• Legal and ethical considerations, including duty of care, informed consent, human rights, and confidentiality
• Worker wellbeing – identifying signs of vicarious trauma and applying self-care strategies
• Organisational and systemic barriers to implementing trauma-informed care

Assessment overview:

Assessment is conducted in a supportive, practical environment and includes:

• Knowledge questions – short answer & multiple choice.
• Project – focused on workplace service improvement.
• Observation of practical skills – Simulated role plays involving scenarios with 3 people with mental illness

Delivery mode:

• 2-day face-to-face training and assessment.
• Online theory assessments completed by the learner through Liift’s Learning’s LMS.
• Statement of Attainment issued upon successful completion